"Enable Shopify Customer Privacy API integration"

Enable Shopify Customer Privacy API integration is an urgent recommendation in Consent Studio Monitoring. Active recommendations show on the Start page of your domain's dashboard and on the Recommendations page (Monitoring dropdown in the top bar). Collaborators on the domain may also receive it by email.

What this recommendation means

The recommendation says: "Your website is running on Shopify, but the Shopify Customer Privacy API integration is not enabled in Consent Studio."

Shopify uses its Customer Privacy API to know what each visitor consented to. With the integration switched on, Consent Studio passes your visitors' choices for functional, analytics and marketing cookies on to Shopify. Without it, Shopify doesn't receive the choices made in your Consent Studio banner.

Why you're seeing it

Your website runs on Shopify and the integration is off

Monitoring detected that your website runs on Shopify, while the Shopify Customer Privacy API integration is not switched on for this domain. This recommendation only appears once the domain has been in Consent Studio for at least 14 days.

How to resolve it

1. Click Manage Integrations on the recommendation, or go to Web CMP > Integrations.

2. Switch on Shopify Customer Privacy API and save your changes.

The full steps are in Shopify Customer Privacy API x Consent Studio CMP. For the rest of the Shopify setup, see Shopify: How to install Consent Studio.

Common questions

Doesn't Consent Studio switch this on automatically for Shopify stores?

No. Monitoring detects that your website runs on Shopify, but the integration is only switched on when you enable it yourself under Web CMP > Integrations.

Still unsure? Contact us and include your domain.