Didn't receive the confirmation email
What to do when the email to confirm your new Consent Studio account doesn't arrive
Last updated About 3 hours ago
When you create a Consent Studio account, we send a confirmation link to the email address you signed up with. Until you click that link, you'll see the Verify your email page. The email has the subject "Confirm your Consent Studio account" and a Confirm my email button.
The email didn't arrive
Check your spam or junk folder, and any other inbox tabs or filters.
On the Verify your email page, click Resend it to get a new confirmation email.
Check that the address shown on the page is correct. Signed up with the wrong address? Click Sign out and start over and register again with the right one.
Still no email?
Contact us at support@consent.studio. To protect your account, we first need to confirm that the email address is really yours. We do this by sending a separate email to that same address. Once you've received it, we can help you further.
Was this helpful?
More in User Accounts
Automatic RemovalStill need help? Ask the team