"Site access blocked"

Site access blocked is a critical recommendation in Consent Studio Monitoring. It shows on your dashboard and on the Recommendations page, and all collaborators on the domain also receive it by email.

What this recommendation means

Monitoring could not load your website during its latest scan. It reads:

"Our scanner cannot access your website. If your site is password protected, add the username and password under Basic Authentication on your Domain settings page. Otherwise a firewall or bot protection is blocking us, and our IP addresses need to be allowed through."

Why you're seeing it and how to fix it

All fixes are in Ensuring Website Access. Find your situation there:

• Cloudflare, a firewall or bot protection: allow our scanner IP addresses through.

• Shopify: Shopify doesn't allow IP allowlisting, so add a crawler signature instead: see Web Bot Auth. A password-protected Shopify store can't be scanned until the store password is removed.

• Your site asks for a username and password: add them under Basic Authentication. Login forms, such as a WordPress login page, are not supported.

Webflow

Webflow sites can get this recommendation even without a firewall of their own, and even when earlier scans worked fine. The block is then most likely on Webflow's side.

1. Check that your domains are correctly connected in Webflow.

2. Get a new scan. The block can be temporary.

3. If the recommendation comes back, contact Webflow support and ask whether they can let our scanner IP addresses through.

After fixing access

Run an on-demand scan (Professional and up), ask us for one (Essential), or wait for the next weekly scan. On Shopify, saving your crawler signature starts a scan automatically. Once a scan succeeds, the recommendation closes by itself. See the Scanning FAQ.

Monitoring never reports "zero tracking technologies found" for a site it could not read. As soon as a scan succeeds again, your overview is up to date.

Still blocked? Contact us with your domain.